1. Introduction

Peerloop LLC ("Peerloop," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use the Platform.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, password, profile photo, and bio when you create an account.
• Payment Information: Credit card details and billing address when you make purchases. Payment processing is handled by Stripe; we do not store full card numbers.
• Profile Information: Skills, certifications, availability, and other information you add to your profile.
• Communications: Messages you send to other users, support requests, and feedback you provide.

Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and actions taken on the Platform.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Session Data: Video session metadata (duration, participants) for quality assurance. Session video/audio is not recorded or stored by Peerloop.
• Cookies: See our Cookies section below for details.

3. How We Use Your Information

• Provide Services: Enable course enrollment, tutoring sessions, payments, and communication between users.
• Process Payments: Complete transactions and pay Student-Teachers and Creators.
• Communicate: Send transactional emails (receipts, session reminders), respond to inquiries, and provide customer support.
• Improve the Platform: Analyze usage patterns to improve features, fix bugs, and develop new services.
• Marketing: Send promotional content (with your consent) about new courses and features. You can opt out anytime.
• Legal Compliance: Comply with applicable laws, prevent fraud, and enforce our Terms of Service.

4. How We Share Your Information

With Other Users

When you book a session, your name, profile photo, and relevant course information are shared with your Student-Teacher. Creators see aggregate data about students in their courses.

With Service Providers

We share information with third-party service providers who help us operate the Platform, including:

• Stripe for payment processing
• Stream.io for activity feeds
• PlugNmeet for video sessions
• Resend for email delivery
• Cloudflare for hosting and security

For Legal Reasons

We may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety.

Business Transfers

If Peerloop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 7 years for legal and tax purposes. Anonymized analytics data may be retained indefinitely.

6. Your Privacy Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time.
• Do Not Sell: We do not sell your personal information. California residents can exercise CCPA rights by contacting us.

To exercise any of these rights, email us at privacy@peerloop.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use the Platform
• Improve performance

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

8. Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest
• Regular security audits
• Access controls and authentication
• Secure payment processing through Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Platform is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or a prominent notice on the Platform. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For EU residents, you may also lodge a complaint with your local data protection authority.